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"maxIT constantly communicates with the client through all phases of an engagement. We are always monitoring the quality of our consultants' support."
 
Sharla
maxIT Quality Control Team
 
   
Quality Control  
   
Communication is Key to Quality
Beginning with Recruiting
We go to great lengths and expense to recruit and hire only the finest, senior healthcare IT consultants to work for maxIT
maxIT consultants are required to perform their work assignments with highest level of expertise and quality
They are also required to interact with their clients in a professional manner regardless of the circumstances
 
Continuous Client Feedback
Ongoing quality assurance and client satisfaction is integral to the success of maxIT
The primary quality control tool used by maxIT is frequent contact between the maxIT sales team with key client resources
 
 
Post Project Follow-Up
This routine communication is also supported by a Client Survey sent to each client quarterly and at the completion of an assignment
maxIT is also a participating member of KLAS which independently monitors our performance via customer surveys
 
Consultant Quality Benchmarks
Effective communications
Problem resolution in a timely manner
Professional manner and attitude
Overall knowledge and expertise
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