maxIT has worked on hundreds of eClinicalWorks engagements. Look through some of our representative examples.
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The eClinicalWorks Model is the foundation of our implementation approach. maxIT’s Solution LIfe Cycle model complements and aligns with eCW’s methodology. We support this approach and work in partnership with our clients to ensure continuity in build, minimum scope creep, and on time activation. Our eCW implementations have provided major enhancements to business and clinical electronic capabilities. maxIT’s eCW implementation experience encompasses ancillary, clinical, scheduling, registration and revenue cycle functionality.
maxIT’s flexible business model allows us to provide solutions and services of all sizes and complexities to eCW clients. We leverage our people, tools and methodologies at all points in the project life cycle. We have the ability to work on one component (e.g. Roadmap), or can work on projects from Strategy, Roadmap, Design through Activation and Optimization. maxIT has a proven track record of helping providers adopt change and achieve tangible results with their implementation projects.
Strategy:
maxIT works with your organization to clearly define where you are, where you want to go, the benefits you want to achieve and the way to get there – with full clinician acceptance and realization of predefined benefits.
Activities
/ Deliverables from our IT
Strategy process may include:
maxIT helps your organization define the process for ensuring success of your project by defining a clear roadmap. This process determines your project governance, reviews current work flow and develops future state work flows in support of your project’s goals. The roadmap also specifies the plans for risk mitigation, staffing and budgeting, communication, testing, training, activation and support.
Activities / Deliverables
from our Roadmap process
may include:
Project
Charter / Scope /
Governance / Roles
and Responsibilities
Project
Kick-Off and Team
Education
Change
and Adoption Readiness
Assessment
Hardware
Procurement
Scope
Management Process
and Change
Control Process
maxIT works with your organization and eCW to ensure that the design agreed upon is documented and validated. This will prevent rework and second guessing, but is also the root of subsequent activities and deliverables such as Testing and Training. We leverage work already performed and grow it into a much fuller solution to meet your evolving requirements. We don’t work in silos and re-create work that has already been completed.
Activities
/ Deliverables from our
Design process may include:
Work flow
Designs
Future
State Design
GAP
Analysis - Current State
vs. Future State
Report
Inventory and Designs
Clinical
Content
Security
Profiles
Abstract
Mapping
Device
Integration Minimum
Data Sets / Device
Specific Designs
Validation
Session Agendas
Testing
Scenarios
High
Level Training Plans
Device
Schematic
Accelerated
Build:
maxIT collaborates with your Project Team to accelerate the build process by providing the information your team needs to make informed decisions and to understand integrated implications. Our integrated approach avoids the ‘spinning’ that occurs between teams and introduces total transparency to guide the efforts.
Activities
/ Deliverables from our
Build process may include:
Ambulatory
Clinical
Patient Registration
Patient
Billing
Patient Scheduling
Interface
Build
Unit
Testing
Validate:
The hard work performed earlier pays off in the Validation phase when testing is synched with design and build, and organization change meets work flow redesign. We are not only validating that the system is operating as expected, but also that the work flows and roles are in synch and all pieces fit together. When in doubt, we know why decisions were made and can better understand the implications of change.
Activities
/ Deliverables from our
Validate process may include:
Test
Scripts
Testing
Process and Results
Change
Control Process
Detailed
Training Curricula
Training
Schedules
Integrated
and User Acceptance
Testing
Failover
and Hardware Testing
Training:
maxIT provides essential Training Program development and identifies staffing needs for our clients. Our Expert Trainers lead clients through the design and planning process of training. maxIT Trainers focus on the creation and management of:
Application
Curricula Design
Documents
Training,
Go Live Support and
Quick
Reference
Classroom Training (adult learning focused)
1:1 or small group Physician/End User
Creation and Maintenance of Master Train and Classroom Environments.
Deliverables
from the Training process
may include:
Comprehensive
Work Flow and Application
Training
Super
User Training
End
User Training
In-Classroom Training
Training
Environments Management
Activate:
Go Live and Activation Planning discussed in the early phases of the project outline the strategy and approach for Activation: Will dress rehearsals be used? What Communications are occurring? How will Activation occur and what fallback plans are in place? By the time you get to Activate, you’re well on your way through the Activation project plan and all teams have a common understanding, shared milestones, and joint activities.
Activities
/ Deliverables from the
Activate process may include:
Dress
Rehearsal
Production
Support Plan
Downtime
Procedures
Readiness
Assessment
Activation
Lessons
Learned
Configuration Maintenance
Support:
We have solutions to assist with both Go Live Support and transitioning from Development to Support modes. These solutions extend beyond the pure system handoffs considering impacts and requirements for Help Desk, ongoing Training, how to handle upgrades and releases, new employees and more.
Activities
/ Deliverables from the
Support process may include:
During the Optimization phase, maxIT and your Project Team have the opportunity to refine workflow processes after Go Live and measure the outcomes using the metrics developed earlier in the implementation process.
Activities
/ Deliverables from the
Optimize process may include:
